Visa shares your playoff pain.

May 1st, 2012 by Laura

Visa and TBWA want hockey lovers to know that even if your favourite NHL team is teeing off on the golf green instead of lacing up on the hockey rink this playoff season, Visa is there for you.

That is why the credit card co has launched the second year of its playoff hockey campaign aimed at hockey lovers whose favourite teams are no longer in contention for the Stanley Cup. The month-long TV campaign kicked off on April 2 with a spot set to Nazareth’s “Love Hurts” and featuring a forlorn hockey lover shaving his playoff beard in the shower (to hide the tears) and burying his foam finger.

The campaign, with media by OMD and creative from TBWA, will run for four weeks, and is accompanied by a month-long contest which automatically enters Visa cardholders to win a trip for 10 to the first game of the NHL playoff finals, Gallant Law, head of sponsorship marketing and brand management, Visa, tells MiC.

“We don’t usually give people the opportunity to bring this many people with them on a trip like this,” he says. “But we know hockey fans like to watch the game with more than one person, so choosing just one friend would be difficult. Why not just bring a big group and let everyone celebrate together?”

The TV spot and contest is also joined by a Facebook app which allows users to pick the 10 friends they would take with them, should they win the top prize, says Law.

Check out the spot here http://www.youtube.com/watch?feature=player_embedded&v=X7QMdpmfvVs

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Ten SEO must haves

May 1st, 2012 by michael.debeer

SEO (Search engine optimization)  has grown beyond simply building links, writing comments and optimizing tags. It now involves the entire website experience.

There are 10 basic rules that need to be employed on any website to give it a better ranking on search engines like Google, Bing and Yahoo – from a 2000 page ecommerce site to a 10 page Blog.  These ten SEO tips are the very least that you should be doing. They will not put you on top of a SERP (Search engine results page) but it will go a long way to getting you there.

(1)    Content is King

You will never get top ranking on any page if the content on your site is not relevant.  Google, when asked about SEO have always started their list with “good content”. Content should be well written and be free from typos and grammatical errors.  Every page should be written to entertain, inform, and entice the reader.

(2)    Links are Queen

Links have always served as a stand-in for votes on the Internet – it is the way that search engines decide which pages are important and popular.  Link Building is very time-intensive but ultimately it is still the trump card for higher rankings. Search Engines give more credit to websites that have a large number of quality backlinks (links that come from an external site to yours) and consider those websites more relevant than others in their results pages for a search query.

Having said that, it is important to remember not all links are created equal. Links from high page rank websites, are more preferable to low page rank websites.  Higher the relevance of the site linking back to your website, the better the quality of the backlink.  For example if you have a car widget selling site servicing North America and have a backlink from a Malaysia travel site, Google is not going to give this backlink as much weight as one coming from a Car manufacturer that uses your Widget from Detroit.

There are a plethora of tutorials on building these backlinks and is a list all onto itself.  The only suggestions when you do this is:
(1) Try to control what the link looks like and use appropriate keywords in the text of the hyperlink (also called the anchor text) Links that say “click here” do very little for your search engine visibility.
(2) Remember you run the risk of blacklisting your website and ruining a good SEO campaign by either purchasing links or blogging on unrelated sites and linking back to your site. There are loads of other SEO techniques available so don’t go down this route.

(3)    Keywords

You need to know how people on the web are looking for the products, services or information that you offer. Which words are they putting into the search box on Google, Bing and Yahoo.  These terms are called “Keywords”.  I prefer “keyphrase “as your site is often found when the user types in “widgets in Toronto“as opposed to “widgets”.  It is next to impossible to achieve constant top ratings for a one-word search string, however achieving constant top ratings for two-word or three-word search strings is a more realistic goal.

Choosing the right keyphrases is a crucial step to a successful SEO campaign and gives the highest return to search results than most of the SEO tools you employ

Once you have found the keyphrases that pertain most to your product or service then you need to decide where to use these phrases. A common mistake is the notion of using them only in the copy that appears to humans on the page is enough. Ironically, that is perhaps the least important place. SEO best practices dictate that you include relevant keyphrases in a number of prominent areas on your site: in the URL (e.g., www.mysite.com/plant-section/roses/grandiflora), the page title, the headings and the first paragraphs of the copy.  And let’s not forget the Backlinks we are building – using keywords in those links is very important.

(4)    The Social Web

The single biggest thing you can do outside of your website to boost SEO is to have a social media presence. Sites like Twitter, Flickr and Facebook, Google Plus and now Pinterest are sending more referral traffic to sites than ever before, and the number grows every year. Besides connecting your brand with new audiences, search engines like Google started to pay attention to social media and use data from social networks to rank signals. If Links to your site is Queen then Social bookmarking is now making it very easy for people to create these links on their networks with a single click. A site, nay page, without a like, stumbleupon, Google Plus or in some cases Pinterest button – is not a fully optimized page. Allow your users to instantly Tweet a link from your page, or “like” your content on Facebook. Strive to create content that will win shares.

(5)    Navigation, and sitemaps
Besides improving user experience and web usability, site navigation is the only means by which a search engine or a visitor can find the important parts of your website.  Always consider that if a page cannot be directly accessed from the website’s home page (the page where most spiders will start their crawling) it is less likely to be indexed by the search engines.

I am not an advocate of adding a sitemap to your website to help user experience, if they need to go to a separate page just to see what your site offers, then your site navigation is broken.  Having said that, I am a huge proponent of sitemap creation with a goal of ‘helping’ search engines find all the pages of a site. A sitemap can be of tremendous help for this purpose, it can help guide and direct search bots around your site and to important content. While a search bot will crawl through your pages, it is much easier and more effective to have a sitemap available for the bots to quickly reference.

(6)    Analytics and Tracking

Although there is a school of thought that Analytics does not pertain to SEO.  I contend that without analytics how do you measure SEO, and more importantly, how do you improve on SEO without Analytics to point to your strengths and flaws. You should have clearly defined goals for your SEO efforts, and you’ll need web analytics software in place so you can track if those goals are been converted.

Once you have implemented your SEO strategy then Analytics will quantify how it is working. There are three basic metrics that are crucial in your SEO plan, Search Traffic, Search Engine Keywords and Page Performance.

How much traffic is coming from organic search terms, and more importantly, how has this improved since you implemented your strategy? Analytics can also give you metrics on which terms are bringing the most traffic and affecting conversions, meaning which search terms are selling the most widgets.

Lastly, there is not better tool available for looking at your full site and seeing which pages are performing well and which pages have a large drop-off of visitors.  Knowing where your traffic is coming from and how your audience behaves, will help you shape your site into something that more people will want to visit.

(7)    Update Your Website on a daily basis

Search engines love good content. The only thing they like more than good content is good content that is current and constantly updated. If you can add content to your website on a daily or bi-daily basis, it will have a positive effect on your search results. Conversely – if you have a page that has not been updated in five years – that page’s SEO will be negatively affected.

Updating the content forces you to change the keywords that appear on your pages on a regular basis.  The positive effect this has is it will help your site rank more highly for a good selection of keywords and eventually the majority of keywords related to your site’s topic.

Content creation for your site, over and above the updating of the company website can be easily accomplished by adding a Blog to the site. By linking to pages within your site and writing content that others may link to will also help grow your authority on the subject. On-going content creation is one of the easiest SEO techniques to master and one that will improve your Google rank over time and it’s most easily achieved through a Blog.

(8)    Analyze your competitor’s efforts

If you want to get to the top of a SERP then you need to look at who is there now and why.  Remember to use all three big search engines to do this.  Use highly targeted phrases and look at the top three sites that come up – these are the sites you want to analyze.

Analyze the full sites, but most importantly their landing pages and keywords which are driving traffic to those pages.  A good start is looking at the Page Title and meta tags.

Just remember when you do this that they could be “stacking the deck” by utilizing PPC (Pay per click or also called Cost per click) campaigns as an additional marketing method.

(9)    HTML5 and the Semantic Web

Search engines constantly update their ranking methods, such as the load speed factor, so updating your website is important to ensure your rankings are maintained. Converting your site to HTML5 is a forward-thinking way to increase page rankings with search engines by demonstrating that you take your content seriously.

Search engines love and thrive on the dedication to rich, well-formed content. Structuring your content with HTML5 tags makes it easier to find in Web searches and more relevant to what your users are seeking.  There is a groundswell of activity in the SEO world around microdata right now.  This is just one HTML5 issue that Google is now rewarding sites for using.

(10)  Constantly upgrade your technology

Remember that Twitter was not around in 2005 and today is a major player in referring visitors to sites.  Now Pinterest is becoming a major player in referring people to sites.   Also mobile website was not necessary 5 years ago.  Today these are not only relevant but “must haves” for any site.

It is understandable that you don’t have a Pinterest button on your website as it has only been around a very short period of time.  It is understandable that you don’t have a Pinterest pinboard(you don’t even know what that is), but not having a “like” a “tweet” a Google Plus button, and now that you know about Pinterest, a Pinterest button on your site – is unacceptable.

You do not know what technology is going to take over the web tomorrow, but when it comes – be aware of it – take advantage of it – own it – because if you’re not doing it … you know your competition is.

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Segmenting the Banking Customer

May 1st, 2012 by Laura

Banks like to segment their customers. They receive only 46% of their customers’ total deposit balances and 10% of their total loan balances and segmentation strategies allow financial institutions to gain a larger share of wallet.

But pre-recession segmentation strategies may no longer be on the money. And in just the past few years, newer technologies have brought more services to customers’ fingertips.

So, banking intelligence firm BAI Research provides five updated segments based on attitudes and age, as well as other demographics. These core segment profiles allow for targeting based on preference, as well as identifying opportunities for cross-segmentation.

The customer segments identified in the study:

  • Marginalized Middles (36% of total) – This is the largest and least satisfied group of bank customers. They have the second highest household income, and high checking account potential. Personalized banking assistance with easy-to-understand products would help this group.
  • Struggling Techies (21% of total) – This youngest and lowest income group feels very comfortable with digital forms of banking and are the heaviest users of online, mobile, P2P services. While they have the lowest deposit revenue and are most averse to additional fees, they are open to consolidating products and balances for rewards, and could broadcast newer banking technologies through social media.
  • Disengaged Skeptics (18% of total) – The second oldest segment has the lowest customer service satisfaction levels. They are heavy users of other financial services such as brokerage firms and may be more receptive to less risky products as they head toward retirement.
  • Satisfied Traditionalists (18% of total) – While this oldest segment is the least likely to use technological services and are not receptive to product consolidation, they have the highest deposit revenue and investment balances. Products that manage cash flow with low risk might be attractive.
  • Sophisticated Opportunists (7% of total) – This group with the highest income is very knowledgeable about banking and is at ease when it comes to making decisions about their money. They need the right online tools to be able to manage their finances and investments properly. As the segment that uses reward services the most, they might be receptive to product consolidation for the right incentive.

Download the The New Dynamics of Customer Banking Relationships study here (04/12, 15 pages, pdf, 668k).

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Webby Awards 2012 Update

May 1st, 2012 by Laura
We are very pleased to announce that our Gatorade “Welcome Back Sid” banner was selected by The Webby Awards, the most prestigious digital awards competition in the world, as one of the top interactive ads of the year.
Go team and drink G!
Check out the banner here
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7 Essential Books on Optimism

May 1st, 2012 by Laura

Every once in a while, we all get burned out. Sometimes, charred. And while a healthy dose of cynicism and skepticism may help us get by, it’s in those times that we need nothing more than to embrace life’s promise of positivity with open arms. Here are seven wonderful books that help do just that with an arsenal ranging from the light visceral stimulation of optimistic design to the serious neuroscience findings about our proclivity for the positive.

1. The Little Prince

Published in 1943, translated into 180 languages since and adapted to just about every medium, Exupéry’s famous novella is one of the best-selling books of all time. More importantly, it’s one of the most important handbooks to being a thoughtful, introspective and, yes, hopeful human being.

2. Learned Optimism

From a fascinating background on the study and psychology of optimism to hands-on tests you (and your child) can do at home to tangible metrics for your progress, the book is a powerful blueprint for reforming your deepest pessimistic tendencies, whether you consider them mild, moderate or profoundly severe.

3. Everything is going to be ok

In a world brimming with cynicism, it’s a rare and wonderful occasion to find an oasis of sincerity and optimism. That’s exactly what you’ll find in Everything is going to be ok— a delightful pocket-sized anthology of positive artwork from a diverse lineup of independent and emerging artists, designers and illustrators

4. The Optimism Bias

The reason pessimism is easily escapable, as Martin Seligman posits, might just be that its opposite is our natural pre-wired inclination. At least that’s the argument British neuroscientist Tali Sharot makes in The Optimism Bias — a fascinating yet accessible exploration of how and why our brains construct a positive outlook on life even in the direst of circumstances.

5. An Optimists Tour of the Future

After life threw comedian Mark Stevenson a curveball that made him face his own mortality, he spent a year traveling 60,000 miles across four continents and talked to scientists, philosophers, inventors, politicians and other thought leaders around the world, looking for an antidote to the dystopian visions for the technology-driven future of humanity so pervasive in today’s culture. He synthesized these fascinating insights in An Optimist’s Tour of the Future — an illuminating and refreshingly hopeful guide to our shared tomorrow.

6. Live Now

When illustrator  Eric Smith was diagnosed with three different types of cancer, he decided to start a collaborative art project inviting people to live in the moment through beautiful, poetic, earnest artwork that celebrates life. This season, the project was published as a book, the candidly titled Live Now: Artful Messages of Hope, Happiness & Healing — an absolute treasure of Carpe Diem gold, also part of our 2011 Summer Reading List, full of stunning illustration and design reminding us of the simple joys available to us, should we choose to turn a deaf ear to our chronic cynicism.

7. The Tao of Pooh

More than a universally beloved children’s classic, Winnie-the-Pooh is also of the most essential children’s books brimming with wisdom for adults. In 1982, Benjamin Hoff  synthesized that wisdom with a spin, drawing an allegorical parallel between A. A. Milne’s classic and the Eastern philosophy of Taoism. The Tao of Pooh uses Pooh and his friends to explain the basic principles of Taoism: compassion, moderation and humility. Simple, delightful and wonderfully written, it remains a timeless invitation to a life of quiet happiness, even amidst the relentlessly demanding reality and superficial preoccupations of Western culture.

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Strategic Planners Power Panel

April 2nd, 2012 by Laura

The Strategy Institute is proud to host the Digital Brand Activation Summit next month. The summit provides an exceptional opportunity for Marketers, Advertisers and those in the Communications field to build knowledge, exchange ideas and ultimately to enhance their brand activation strategies.

TBWA’s very own Chief Strategy Officer, Neale Halliday, will be participating in a panel discussion as a part of the summit, focusing on the use of digital and location based media in an increasingly convergent world.

The Digital Brand Activation Summit will be held April 25th and 26th at the Metropolitan Hotel in Toronto. Please see the below site to register. www.digitalbrandactivation.com

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Eco Trends 2012

April 2nd, 2012 by Laura

We recently had the pleasure of diving deep into the world of eco-friendly and sustainability with one of our partners. In doing so we had the opportunity to complete immerse ourselves in the key trends and traits of all things ‘green’. We wanted to share a few tidbits as food for thought when approaching sustainability platforms and eco-friendly strategies for your brands.

ECO -ESSENTIAL

While eco-concerns will remain a lifestyle choice for many in the ‘West’ (often driven by eco-status), in the rest of the world (especially in rapidly developing urban environments), eco-demands are often driven by the desire for tangible benefits, and for products that can alleviate less-than perfect, if not downright dirty, conditions.

ECO -SUPERIOR

One option for brands attempting to move beyond the ECO -FOR -GRANTED mindset will be to take aim right at the heart of traditional alternatives, and deliver products or services with superior quality and design, increased durability and/or lower running costs, in order to appeal to even the most eco-skeptic, self-centered or financially-challenged consumer.

ECO -ICONIC

But don’t forget the many millions of consumers who, recession or no recession, still want to flaunt their eco-credentials. Indeed, with many mainstream consumers seemingly abandoning their green

intentions, those who stick to their eco-principles will want to signal their identities with even more iconic and desirable eco-products and services.

ECO 84

ECO + 2012 will also see ECO + products: those that don’t only seek to minimize their impact, but actually benefit the environment or their surroundings.

ECO -FOR -GRANTED

Financial fear means that, for many Western consumers, going green will take a backseat in

2012. However, don’t think as a brand you can let up, because consumers will still expect you to do the right thing in order to assuage their conscience. Indeed, for many consumers, their personal lack of action will only increase their desire for brands to clean up their act – because while individuals might not always feel they can go green themselves (too expensive, not enough time, too much hassle), they sure as hell expect big corporations to lead the way.

ECO -URBAN

As the planet becomes ever more urban, consumers will embrace creative solutions that are tailored to city life, if not improve it.

ECO -CYCOLOGY

In 2012, growing numbers of consumers will become increasingly aware of not only the financial value of their old ‘stuff’, but its material and ecological value too. This will create opportunities for brands that can collect and recycle all old purchases, especially if they can do something constructive with them.

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Gatorade G-Series

April 2nd, 2012 by Laura

AN EVOLUTION IN SPORT
In 2011, TBWA and Gatorade embarked on the biggest evolutional shift in the brand’s history; aiming to move from a hydration company to a complete sports nutrition company. New products were introduced to meet the needs of competitive athletes before, during and after intense sports activity. The result: The G Series.

THE FACE OF G SERIES
From the UFC to the NHL to grassroots efforts, Gatorade has always supported Canada’s top athletes in reaching their own moment of glory. In Canada, youth across the country dream of the moment where they get to hoist the Stanley cup over their head. However, few understand everything that goes into the making of that moment. From the demanding training to the unique nutritional needs, sport has become more and more scientific. So much so that it takes more than simply out and out talent to put you at the top of your game.

The one player who understands the demands of fitness and nutrition is Sidney Crosby – all the blood, sweat and tears that go into creating that one beautiful moment.

Sidney has long been the face of the Gatorade brand in Canada and therefore was the clear focus of our 2012 campaign. He has always been celebrated for his outstanding achievements but has rarely shown all of the true dedication to the sport that has played a part in making him the athlete he is today. Our most recent G Series campaign showcases a little of what goes into the making of Sidney Crosby – achieving that one moment of greatness is a combination of intense training and nutrition.

WELCOME BACK SID
On November 21st TBWA and Gatorade had a chance to welcome the most influential Canadian back to the game of hockey, Sidney Crosby. For many of us, hockey is all we know, and the game never feels quite right without Sidney in the lineup. Upon his return we gave fans the opportunity to wish Crosby luck in the upcoming season with a twitter-enabled banner on NHL.com and TSN.ca. Fans could either send a message to Sidney online or sign in with their existing twitter account. Each of the 600 messages received were broadcast online for the world to see.

Upon Sidney’s return to the game he rewarded his fans with two goals and two assists, the biggest return in recent NHL history.

The campaign launched during the 2012 All-Star game and will continue until the end of the NHL playoffs, when Sidney Crosby plans to hoist the Stanley Cup over his head for a second time.

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WestJet puts out the welcome mat

April 2nd, 2012 by Laura

TBWA and WestJet have launched a campaign introducing a new way to think about airline travel. The campaign, which spans print, outdoor, radio and digital, extends a warm welcome to guests, reassuring them within the current world of airline chaos.

Inspiration for the campaign came from the fact that WestJet truly believes it needs to earn the trust and confidence of travellers one flight at a time and one simple demonstration of this is that the airline has a welcome mat at the door of every aircraft. In working closely with the WestJet team, we know that it’s not just a greeting to them. It is an expression of their deep commitment to a different way of doing things and so the campaign platform of ‘It’s not business as usual’ was born.
“Not business as usual” demonstrates the core of the WestJet service philosophy. It’s not business as usual for an airline to be owned by more than 80 per cent of its eligible employees. It’s not business as usual to call your customers guests, or reward your guests with real dollars they can actually use in a rewards program they can actually understand.

A great campaign, and a great airline putting people first. Now that’s something to be proud of.

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Women of the world

April 2nd, 2012 by Laura

On March 8 women around the world celebrated International Women’s Day. In some countries it was an opportunity to simply show respect and appreciation of women, in others the focus was on women’s economic, political or social achievements, and in yet more the conversation centered around the continuing struggle for gender equality.

To recognize the day, we found a few articles that we thought were especially noteworthy:

• A “peek at today’s women and the marketers that understand them” is provided in the article “How to talk to Women.” Read more
• There’s a discussion of the role of woman as advertising provocateur in “Blonde Ambition.” Read more
• There are profiles of three female consumer segments being actively chased by brands…

The Alpha Goddess
The Indie Woman
The Mom Achiever

For the series, click here

Separately, in a brief post in their recently launched Trends and Tonic blog, global consultancy The Futures Company asks the question “Women’s employment: necessity, choice or luxury?” Women’s attitudes and ability to work are influenced by social and financial currents and the piece argues that we need to rethink how we market to them.” Read more

Meanwhile, consulting firm McKinsey & Company has released their latest Women Matter research, looking at women in the global workplace. Their research continues to argue for increasing the number of women in senior management roles. In fact, McKinsey has shown there is a link between corporate performance and the proportion of women on executive committees. This year’s report Making the Breakthrough (03/12, 32 pages, pdf, 492k) looks at the diversity practices of over 200 European companies.

• Find the report here
• Check out some of the previous Women Matter content here

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