Posts Tagged ‘Strategy’

Visa shares your playoff pain.

Tuesday, May 1st, 2012

Visa and TBWA want hockey lovers to know that even if your favourite NHL team is teeing off on the golf green instead of lacing up on the hockey rink this playoff season, Visa is there for you.

That is why the credit card co has launched the second year of its playoff hockey campaign aimed at hockey lovers whose favourite teams are no longer in contention for the Stanley Cup. The month-long TV campaign kicked off on April 2 with a spot set to Nazareth’s “Love Hurts” and featuring a forlorn hockey lover shaving his playoff beard in the shower (to hide the tears) and burying his foam finger.

The campaign, with media by OMD and creative from TBWA, will run for four weeks, and is accompanied by a month-long contest which automatically enters Visa cardholders to win a trip for 10 to the first game of the NHL playoff finals, Gallant Law, head of sponsorship marketing and brand management, Visa, tells MiC.

“We don’t usually give people the opportunity to bring this many people with them on a trip like this,” he says. “But we know hockey fans like to watch the game with more than one person, so choosing just one friend would be difficult. Why not just bring a big group and let everyone celebrate together?”

The TV spot and contest is also joined by a Facebook app which allows users to pick the 10 friends they would take with them, should they win the top prize, says Law.

Check out the spot here http://www.youtube.com/watch?feature=player_embedded&v=X7QMdpmfvVs

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Segmenting the Banking Customer

Tuesday, May 1st, 2012

Banks like to segment their customers. They receive only 46% of their customers’ total deposit balances and 10% of their total loan balances and segmentation strategies allow financial institutions to gain a larger share of wallet.

But pre-recession segmentation strategies may no longer be on the money. And in just the past few years, newer technologies have brought more services to customers’ fingertips.

So, banking intelligence firm BAI Research provides five updated segments based on attitudes and age, as well as other demographics. These core segment profiles allow for targeting based on preference, as well as identifying opportunities for cross-segmentation.

The customer segments identified in the study:

  • Marginalized Middles (36% of total) – This is the largest and least satisfied group of bank customers. They have the second highest household income, and high checking account potential. Personalized banking assistance with easy-to-understand products would help this group.
  • Struggling Techies (21% of total) – This youngest and lowest income group feels very comfortable with digital forms of banking and are the heaviest users of online, mobile, P2P services. While they have the lowest deposit revenue and are most averse to additional fees, they are open to consolidating products and balances for rewards, and could broadcast newer banking technologies through social media.
  • Disengaged Skeptics (18% of total) – The second oldest segment has the lowest customer service satisfaction levels. They are heavy users of other financial services such as brokerage firms and may be more receptive to less risky products as they head toward retirement.
  • Satisfied Traditionalists (18% of total) – While this oldest segment is the least likely to use technological services and are not receptive to product consolidation, they have the highest deposit revenue and investment balances. Products that manage cash flow with low risk might be attractive.
  • Sophisticated Opportunists (7% of total) – This group with the highest income is very knowledgeable about banking and is at ease when it comes to making decisions about their money. They need the right online tools to be able to manage their finances and investments properly. As the segment that uses reward services the most, they might be receptive to product consolidation for the right incentive.

Download the The New Dynamics of Customer Banking Relationships study here (04/12, 15 pages, pdf, 668k).

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Eco Trends 2012

Monday, April 2nd, 2012

We recently had the pleasure of diving deep into the world of eco-friendly and sustainability with one of our partners. In doing so we had the opportunity to complete immerse ourselves in the key trends and traits of all things ‘green’. We wanted to share a few tidbits as food for thought when approaching sustainability platforms and eco-friendly strategies for your brands.

ECO -ESSENTIAL

While eco-concerns will remain a lifestyle choice for many in the ‘West’ (often driven by eco-status), in the rest of the world (especially in rapidly developing urban environments), eco-demands are often driven by the desire for tangible benefits, and for products that can alleviate less-than perfect, if not downright dirty, conditions.

ECO -SUPERIOR

One option for brands attempting to move beyond the ECO -FOR -GRANTED mindset will be to take aim right at the heart of traditional alternatives, and deliver products or services with superior quality and design, increased durability and/or lower running costs, in order to appeal to even the most eco-skeptic, self-centered or financially-challenged consumer.

ECO -ICONIC

But don’t forget the many millions of consumers who, recession or no recession, still want to flaunt their eco-credentials. Indeed, with many mainstream consumers seemingly abandoning their green

intentions, those who stick to their eco-principles will want to signal their identities with even more iconic and desirable eco-products and services.

ECO 84

ECO + 2012 will also see ECO + products: those that don’t only seek to minimize their impact, but actually benefit the environment or their surroundings.

ECO -FOR -GRANTED

Financial fear means that, for many Western consumers, going green will take a backseat in

2012. However, don’t think as a brand you can let up, because consumers will still expect you to do the right thing in order to assuage their conscience. Indeed, for many consumers, their personal lack of action will only increase their desire for brands to clean up their act – because while individuals might not always feel they can go green themselves (too expensive, not enough time, too much hassle), they sure as hell expect big corporations to lead the way.

ECO -URBAN

As the planet becomes ever more urban, consumers will embrace creative solutions that are tailored to city life, if not improve it.

ECO -CYCOLOGY

In 2012, growing numbers of consumers will become increasingly aware of not only the financial value of their old ‘stuff’, but its material and ecological value too. This will create opportunities for brands that can collect and recycle all old purchases, especially if they can do something constructive with them.

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